Shipping policy

Processing Times

Products fulfilled by DecoForge USA are pulled from stock or 3D printed in the order received. The processing estimates below apply to those products. Supplier-fulfilled products, including selected filament and supplies, ship directly from the supplier and may have different processing times.

  • Retail 3D Printed items (dragons, fidgets, décor): typically, 1–3 business days

  • Custom prints: typically, 3–7 business days, depending on complexity and size of order.

  • Orders with items from multiple suppliers - Orders containing DecoForge USA products and supplier-fulfilled products, or products from different suppliers, may arrive in separate packages at different times. Shipping charges for the order are shown at checkout. Tracking information is provided as each shipment is dispatched.

Processing time does not include weekends or holidays.

If we experience a high order volume, processing times may be extended. We will notify you if there are any significant delays.


Shipping Times

Transit time begins after shipment and does not include processing time. The estimates below apply to products shipped by DecoForge USA. Supplier-fulfilled products may have different transit times; refer to the product page and any delivery estimates displayed at checkout.

  • Domestic U.S. orders: 3–7 business days

  • International orders: 7–21 business days

These are estimates provided by carriers and not guaranteed.


Shipping Carriers

We ship using major carriers such as:

  • USPS

  • UPS

  • FedEx

For DecoForge USA shipments, carrier selection is based on available rates and delivery speed. Suppliers select the carriers for products they fulfill. Available shipping options and charges are displayed at checkout.


Shipping Costs

Shipping costs are calculated at checkout based on:

  • Package weight

  • Destination

  • Carrier rates

Shipping charges may vary by fulfillment source. For supplier-fulfilled products, available supplier shipping rates are displayed at checkout. Review the total shipping charge before placing your order.


Tracking

All orders include tracking. You will receive a tracking number via email once your order has shipped.


Lost or Delayed Packages

If your package is delayed, lost, or marked delivered but cannot be located, contact DecoForge USA through our Contact Us page with your order number. We will investigate with the carrier and, for supplier-fulfilled products, coordinate with the supplier to determine the appropriate resolution. Please retain any tracking information and photos of damaged packaging or items.


Incorrect Addresses

Customers are responsible for providing accurate shipping information. If an order is returned to us due to an incorrect or undeliverable address, you may be responsible for additional shipping charges to resend the package.


International Shipping

International customers are responsible for:

  • Customs fees

  • Import taxes

  • Duties

  • Any additional charges imposed by their country

These fees are not included in our shipping rates.


Pre‑Orders or Special Items

Shipping arrangements for pre-order items will be stated on the product page. Orders containing products from different fulfillment sources may ship separately.


Questions

If you have any shipping questions, contact us here: Contact Us – DecoForge