Frequently asked questions

We’re a family-owned business in Arizona offering 3D-printed toys, fidgets, figures, gifts and custom printing services. We also carry selected filament and supplies from supplier partners. Explore our creations or shop filament.

3D printing can produce visible layer lines, minor surface texture variations and small differences in color or finish. Multicolor and gradient filaments can vary from piece to piece, and screens can display colors differently. Read each product listing for its details.

Handle with care and clean gently with a soft, lightly dampened cloth. Avoid excessive heat, prolonged direct sunlight and hot vehicles, which can deform some printed plastics. Don’t place items in a dishwasher. Follow any care instructions in the product listing.

Some items include small parts or moving pieces. Keep small parts away from young children and pets, supervise use as appropriate, and check the product listing for its intended use. Inspect items regularly and stop using a damaged item.

Add the items you want to your cart and enter your shipping address at checkout to see whether shipping is available and which rates apply. Availability can vary by product and supplier, so a destination may be supported for one item but not another. If no shipping option appears, please don’t assume delivery is available; contact us with the product and destination.

Free shipping on qualifying orders $75+: Eligible U.S. orders of $75 or more may receive free standard shipping. Some supplier-shipped products, including select filament and supplies, may not qualify. Expedited shipping is not included. Your final shipping options and charges are shown at checkout.

Visit the product page and select the exact color, style, size or other variant you want to see its current availability. Check the listing for any made-to-order or processing details. Availability can change, and supplier-fulfilled inventory is managed by the supplier. If the listing is unclear or you need a larger quantity than you can order, contact us with the product link and quantity.

For DecoForge-fulfilled items, retail 3D-printed products typically take 1–3 business days to process, and custom prints typically take 3–7 business days depending on complexity and quantity. Processing excludes weekends and holidays. Shipping transit time is additional; domestic U.S. transit is generally estimated at 3–7 business days. These are estimates, not guarantees.

Supplier-fulfilled filament and supplies may have different timelines. Review the product page, checkout estimates and our Shipping Policy. Contact us before ordering for a specific deadline.

Available shipping options and charges are shown at checkout. Costs depend on the items, fulfillment source, destination and available carrier rates. Review your order’s total shipping charge before placing it.

Our creations and supplier-fulfilled products may ship from different locations. Orders containing products from different suppliers can also arrive separately and at different times. Tracking is provided as each shipment is dispatched. DecoForge remains your contact for order questions.

You’ll receive tracking by email once your order ships. If your package is delayed, missing or marked delivered but cannot be located, contact us with your order number and tracking information. We’ll investigate with the carrier and coordinate with the supplier when needed. Retain photos of damaged packaging or items.

Contact us as soon as possible with your order number and requested change. We’ll check its status before confirming what is possible. Changes or cancellation may not be possible once production or fulfillment has started.

Our policy allows eligible return requests within 30 days of receiving an item. Items must meet the condition, packaging and proof-of-purchase requirements in our Return & Refund Policy. Exceptions include custom and personalized products, made-to-order prints in production or completed, sale items and gift cards.

Contact DecoForge before sending anything back. We’ll review eligibility and provide the correct return destination and shipping arrangements if approved. Supplier-fulfilled products may need to go directly to the supplier.

Please inspect your order on arrival and contact us promptly with your order number, a description and clear photos. We’ll review the issue and coordinate with the supplier if necessary. Normal layer lines and minor texture or color variations on DecoForge-made 3D prints are expected characteristics; broken, severely warped, misprinted or unusable items require review.

After receiving and inspecting an approved return, we’ll tell you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days; your bank or card provider may need additional processing time. If more than 15 business days have passed since approval, contact us.

Yes—visit Get a Print Quote to upload an STL, 3MF or STP file for an estimate, or send us the original design link. Include the size, quantity, colors and intended use. We review printability, material needs and permissions before confirming the project. An instant estimate may need adjustment for complex, multicolor or specialty work.

You need to own the design or have permission for the intended use, including paid printing by DecoForge. A free download or purchased file does not automatically authorize commercial printing. Send the creator’s original listing and license details so we can review permissions before accepting the job. Customization may require additional permission.

Yes! We welcome requests for classroom treasure-box rewards, team and club gifts, event favors and other group projects. Use our Bulk Orders form and include the product or idea, quantity, colors and date needed. We’ll review availability, customization and pricing for your request.

Tell us what you have in mind through Bulk Orders or our Contact page. Options depend on the product, design, available materials and printing requirements. For logos, artwork and branded designs, you must have the rights or permission to use them. We’ll confirm feasibility, pricing and timing before production.

Yes! We welcome creative collaboration inquiries from artists, designers, social media influencers and brands. Potential projects include bringing original designs to life, prototypes, custom products, branded creations and content featuring our products.

Contact us with a brief introduction, portfolio or social links, your project idea, intended audience and proposed scope. We review creative collaborations individually; pricing, permissions, deliverables and any partnership terms must be agreed before work begins.

No. We do not respond to unsolicited offers from SEO or marketing companies, agencies or individuals, including proposals to drive traffic or generate sales in exchange for a commission.

Our invitation to artists, designers, social media influencers and brands is for relevant creative collaborations. It is not an invitation for unsolicited marketing services or traffic-for-commission pitches.

Use our Contact page or email Info@decoforgeusa.com. We typically respond to customer and relevant creative-project inquiries within 1–2 business days. Include your order number for order help.